What this page is for
Billing shows what plan your business is on, what it costs, when the current period runs to, and your current invoice. Every business — including one on the Free plan, which is never invoiced — has exactly one subscription, so this page always has something to show.
The summary at the top shows:
- Your plan's name and its state: Paid up, Payment overdue, Read only or Cancelled.
- Price for the period and the Period it covers.
- M-Pesa number that pays, or Stored card if you pay by card.
If a plan change is scheduled, a note says which plan you move to and when. If your subscription is due to end, a note says the date trading stops.
Everyone whose role can view billing sees this page. Paying an invoice needs a role that can pay Tulindo. Changing the paying number and changing plan need a role that can manage billing.
How to…
How to pay the current invoice
If an invoice is shown and your role can pay Tulindo, press Pay now by M-Pesa, confirm the amount, and a payment prompt goes to the paying number. Whoever holds that phone enters their M-Pesa PIN (personal identification number) to pay. Once it is paid, this page shows the invoice as paid.
If no paying number is set yet, Tulindo first asks for the M-Pesa number that pays. Type it and press Save and carry on: the number is saved for later invoices too, and the prompt goes straight to that phone. If your role cannot manage billing, you are told to ask the business owner to add the number instead.
Beside the button, Or pay from your own phone shows Tulindo's Paybill business number and the account number to use, which is the invoice's number. In M-Pesa choose Lipa na M-Pesa, then Pay Bill, and enter both with the amount shown. Each new invoice is also e-mailed to the owners with the same details.
To pay from a different phone or pay a different amount, press More ways to pay or Pay. See Pay.
How to see every invoice
Press All invoices. See Invoices.
How to change how the subscription is paid
Press Payment method. See Payment method.
How to change plan
Press Change plan. See Change plan.
If your account falls behind
If a payment fails, a ladder runs from the day it was due:
| Day | What happens |
|---|---|
| 0 | The invoice is shown with a way to pay again, and a notice of the date trading stops. |
| 0, 3, 7 | A reminder is sent to the administrator. |
| 10 | Sales stop; you can still read your records and export them. |
| 30 | The subscription is cancelled. |
Paying at any point, on any day, puts everything back to normal at once — there is no reactivation fee and no waiting.
If something goes wrong
- Five payment prompts have been sent in the last hour. Wait a while, then try again. — too many payment prompts were requested in a short time; wait before pressing Pay now by M-Pesa again.