Terms of service

Who we are

Tulindo is run by Tozvo Works Limited, a company registered in Kenya, called “we” on this page. “The business” is the restaurant, bar, shop or other organisation that signs up for Tulindo, and “you” is the person who accepts these terms for it. By signing up or using Tulindo, the business agrees to these terms.

What Tulindo is

Tulindo is software sold as a subscription: a back office in the browser, a till, a waiter app, a kitchen display and an owner app, for running sales, stock, menus, staff, shifts and reports.

Tulindo is the software only. We do not sell or supply hardware such as card terminals, printers or scales, and we are not a payment provider: a business takes its own customers’ money through its own M-Pesa till or paybill and its own card terminals, and that money never passes through us.

Your account

The person who signs up holds the business’s account and is responsible for it. They must:

• give true and current details for the business and keep them up to date;
• decide who on their staff is invited, what each person may do, and remove people who leave;
• keep passwords, PINs and devices safe, and tell us at once if they think someone else has got into the account.

The business is responsible for everything done under its account by the people it has invited.

Plans, prices and billing

A business chooses a plan, and any add-ons, billed monthly or yearly. The prices are the ones on the pricing page when the business is billed, in Kenyan shillings whether it pays by M-Pesa or by card. The Free plan costs nothing. We may change a price; a change applies from the business’s next renewal, and we tell the owner before it does.

Card payments

Card payments are taken by Paystack for Tozvo Works Limited, which sells you Tulindo. Paystack keeps your card details; we never see your card number.

M-Pesa payments are made to us directly.

Renewal and cancelling

• A subscription renews automatically at the end of each month or year until it is cancelled.
• The account holder can cancel at any time from Billing in the back office.
• After cancelling, the business keeps using what it has paid for until the end of the paid period, and is not charged again.

Late payment

When an invoice goes unpaid, we remind the owner. If it stays unpaid, the business becomes read-only — reports and exports still work, but it cannot sell — and then its subscription is suspended. A suspended account is archived 30 days later and its data is permanently deleted 30 days after that. Paying before then puts everything back.

Refunds

When a payment can be refunded, and how, is set out in our refund policy, which forms part of these terms.

Acceptable use

A business must not, and must not let anyone else:

• use Tulindo for anything unlawful, or to record sales it is hiding from the tax authorities;
• sell, rent or share access to Tulindo with another business;
• attack, probe or test the security of Tulindo, or try to reach another business’s data;
• overload Tulindo with automated requests, or copy or take apart its software.

Your data

The business owns the data it puts into Tulindo: its items, sales, customers, staff and reports. We keep and process it only to provide Tulindo, as our privacy policy describes. The business can export its data at any time, and should do so before it leaves.

Tax

• The business stays responsible for its own tax: its VAT, its returns and anything it owes KRA. Tulindo’s reports help, but do not replace an accountant.

Availability and support

We aim to keep Tulindo available at all times and to fix problems quickly, but we do not promise it will never stop. We may pause it briefly for planned maintenance, and tell owners in advance where we can. The tills keep selling during a short loss of connection and send their sales when it returns. Support is by e-mail.

Our liability

• Tulindo is provided as it is, to the extent the law allows.
• We are not liable for indirect or consequential losses, such as lost profits, lost sales or lost opportunities.
• Our total liability to a business for any claim is limited to what the business paid us in the 12 months before the claim.
• Nothing in these terms limits a liability that the law does not allow to be limited.

Suspension and leaving

• We may suspend a business for non-payment, as described under Late payment.
• We may suspend or close an account that breaks these terms, after warning the owner unless the breach is serious or unlawful.
• A business may leave at any time by cancelling its subscription; its data is then deleted as the privacy policy describes.

Changes to these terms

When we change these terms we update this page and the date at the top. When a change matters to the businesses that use Tulindo, we tell each owner before it takes effect.

Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya decide any dispute about them.

Contact

For any question about these terms, write to Tozvo Works Limited, which runs Tulindo: