What this page is for
This page sets how Tulindo is paid for your subscription. By M-Pesa, it holds the number Tulindo sends each invoice's payment prompt to. It can be any Safaricom number, not only the owner's own — whoever holds that phone enters the M-Pesa PIN (personal identification number) to pay. By card, Paystack, Tulindo's card payment provider, keeps the card and Tulindo charges it in Kenyan shillings (KES) when each invoice falls due; Tulindo never sees the card number.
Only people whose role can manage billing see this page. Replacing or removing the card also needs a role that can pay for billing.
Fields
M-Pesa number that pays
The phone number that receives the payment prompt for each invoice.
Example: 0712 345 678
How to…
How to change the paying number
- Go to Billing and press Payment method.
- Type the new M-Pesa number that pays.
- Press Save paying number.
The next payment prompt, for the current invoice or the next period's, goes to this number. See Pay.
How to switch to card
- Go to Billing and press Payment method.
- Press Switch to card. The browser goes to Paystack's page, where you enter the card.
When you finish, Paystack sends you back to Tulindo, which confirms the payment and says Paid, Waiting for your bank or Not paid. Once the card is saved, Payment method shows it as Card ending … with its brand. Money already in your wallet stays there for M-Pesa payments or a refund.
How to replace the card
On Payment method, press Replace card and enter the new card on Paystack's page. The next charge goes to the new card.
How to remove the card
On Payment method, press Remove card and confirm. Tulindo stops charging the card. The business still pays by card: each invoice is e-mailed to you to pay by card or by M-Pesa. The page then says No card saved and offers Pay by card to save a card again.
How to confirm a payment with your bank
Some banks ask you to approve a card charge. Billing and the invoice page then show Confirm with your bank, which takes you to your bank's check through Paystack.
How to switch back to M-Pesa
On Payment method, type the M-Pesa number that pays and press Switch to M-Pesa. The card is charged no more after the period it last paid for ends.
How to pay a failed card payment
If a card payment fails, Billing says so and offers Pay by card, Replace card when a card is saved, and Pay now by M-Pesa. Pay by card is offered on an unpaid invoice whichever way you pay. The invoice is in Kenyan shillings whichever way you pay it, and paying it by M-Pesa does not change your payment method.