Pay

What this page is for

Pay is where you pay Tulindo. Every business has a wallet. Every payment to Tulindo goes into the wallet first, and the wallet then pays your unpaid invoices, oldest first. If the wallet holds less than an invoice, it pays what it holds and the rest stays owing. Money left over stays as credit and pays the next invoice the moment it is raised. Wallet money cannot be withdrawn.

The top of the page shows:

• In your wallet — the credit the wallet holds now.
• Owing — what your unpaid invoices still add up to.
• Or pay from your own phone — Tulindo's Paybill business number and your wallet's account number, such as TL-1008. It is shown only when Tulindo has a Paybill set up.

Everyone whose role can view billing sees this page. Paying from it needs a role that can pay Tulindo: the owner has it and can give it to other roles. Anyone can still pay by Paybill.

Fields

M-Pesa phone number

The phone that gets the payment prompt. It can be any Safaricom number, not only your own. It is filled in from your profile when your profile has one.

Example: 0712 345 678

Amount in shillings

How much to pay, in whole shillings. It starts as what you owe, or empty when you owe nothing. The page tells you the least you can pay in one go, which Tulindo sets (KES 100 unless Tulindo changes it).

Example: 5900

How to…

How to pay by M-Pesa

1. Under How to pay, keep M-Pesa chosen. Card shows Coming soon and cannot be chosen yet.

2. Check M-Pesa phone number and Amount in shillings.

3. Press Pay. The page says Check your phone and enter your M-Pesa PIN.

4. Whoever holds the phone enters the M-Pesa PIN (personal identification number). The page checks every few seconds and shows the result:

   • Paid — the money is in your wallet, and the figures and history update.
   • You cancelled the prompt — nothing was paid.
   • The prompt timed out — nobody answered within about two minutes, so nothing was paid.
   • The payment did not go through — M-Pesa refused it, with its reason where it gave one.

   Press Try again to send a new prompt.

How to pay by Paybill

In M-Pesa choose Lipa na M-Pesa, then Pay Bill. Enter the business number and the account number shown, and any amount. The money lands in your wallet and pays your oldest unpaid invoice first.

How to see what went in and out

Wallet history lists, newest first:

• Payment in — money that reached the wallet, with its M-Pesa reference.
• Paid invoice … — the wallet paying an invoice. Open the row's menu and choose Open the invoice to see it.
• Returned from invoice … — money an invoice took from the wallet, put back because Tulindo withdrew that invoice or stopped collecting it. Its row menu also opens the invoice.
• Refund — money Tulindo sent back to you, with its M-Pesa reference.

Payments in show with a plus sign; money out shows with a minus sign. Balance after is what the wallet held once that line was done.

If something goes wrong

• Enter a Kenyan mobile number, such as 0712 345 678. — the phone number is not a Kenyan mobile number.
• Enter an amount from … to …. — the amount is below the least or above the most one prompt can ask for.
• Five payment prompts have been sent in the last hour. Wait a while, then try again. — too many prompts were sent in a short time; wait before pressing Pay again, or pay by Paybill.
• Your subscription has ended, so Tulindo cannot take a payment until it is restarted. Restart it from Billing. — a cancelled business takes in no new money; the page offers no Pay once it knows. Credit already in the wallet stays there, and pays first when you restart.