What this page is for
Change plan lists every plan your business can move to, with its monthly price, and lets you cancel your subscription. Moving up takes effect straight away, and you pay only for what is left of this period. Moving down takes effect at the end of the current period, so you keep what you have already paid for.
Your current plan is marked. If a move is already scheduled, the plan it moves to is marked with the date it takes effect, and you can change your mind with Stay on [plan].
Plan usage, at the top, shows how much of each limit your business is using: items, bills this month, branches, users and devices, each as 82 of 100 with a bar. The bar turns amber with Nearly full from 80%, and red with Full at the limit. Bills this month says the day it starts again; once bills reach the limit, new sales stop when they pass 110% of it.
On each plan above yours, Tulindo shows what you pay a month now against what you would pay on that plan, counting your plan and every add-on you pay for each month. Add-ons a plan already includes are listed beneath, and a plan marked Costs less than what you pay now would save you money.
Anyone whose role can see billing can read this page. Only people whose role can manage billing see the buttons that move plan or cancel.
How to…
How to move up to a higher plan
Press Move up to [plan], read what it costs and that it starts today, and confirm. An invoice for the rest of this period is raised straight away. If no paying number is set yet, Tulindo first asks for the M-Pesa number that pays; type it and press Save and carry on.
How to move down to a lower plan
Press Move down to [plan], read the date it takes effect, and confirm. You keep your current plan, and its price, until that date.
How to keep your current plan after scheduling a move
Press Stay on [plan], then confirm. The scheduled move is withdrawn and nothing changes.
How to cancel your subscription
Press Cancel subscription, type your plan's name to confirm, then confirm again. You keep trading until the end of the period you have paid for, then stop; nothing is refunded.
If something goes wrong
- A banner on every page says your business has reached a limit — press See plans to come here. It goes once you are back under the limit, through a bigger plan, an add-on or by archiving.
- Moving down to a lower plan is refused because you are over one of its limits — the refusal names what is over. Reduce that first, such as the number of active users or branches, then try again.