What this page is for
Add-ons is your business's own shop for what your plan does not already give you. Every add-on Tulindo offers is shown here as a tile, whatever your plan, grouped under a heading such as General or Messaging, so you can see everything there is and where you stand with each. Every add-on you already hold is shown too, so nothing you are paying for disappears from view even if a plan change later takes it off the shelf.
A tile shows one of two kinds:
- A pack, bought once and used up — in V1 (version 1, this release), a pack of image tokens for product photo searches.
- A feature, billed every period until you cancel it, such as the kitchen display or an SMS (text message) provider.
Each tile is in one of four states:
- Active — you hold it, with Cancel, or Ends [date] once you have cancelled it.
- Included in your plan — your plan already gives you this, so it cannot be bought twice.
- Buy, with its price — your plan can add it.
- Not on your plan — your plan cannot buy it. The tile names the plans that have it, such as Available on Starter, Business and Enterprise., with Change plan for those who manage billing.
CRM (customer relationship management), HR (human resources) and Payroll come with no plan: Starter, Business and Enterprise each buy them here, at the same price on every plan. Payroll needs HR, so buy HR first.
Everyone whose role can view billing sees this page. Buying, cancelling and cancelling a purchase need a role that can manage billing.
How to…
How to buy an add-on
- Find the add-on's tile and press Buy. If no paying number is set yet, type the M-Pesa number that pays and press Save and carry on; it is saved for later invoices too.
- Read what you pay now, and when a monthly charge starts, then confirm.
- If a payment prompt is sent, press Prompt again if it does not arrive, or check your phone for the M-Pesa prompt. The add-on switches on as soon as payment is confirmed.
How to cancel a feature add-on
Press Cancel on the add-on's tile, then confirm. It stays on until the end of the period you have paid for, then stops; nothing is refunded. A pack cannot be cancelled, because what it bought has already been credited.
How to see an add-on's invoice
While a purchase is awaiting payment, press See the invoice to open it.
How to cancel a purchase awaiting payment
If you bought an add-on by mistake, or changed your mind before paying, press Cancel purchase on its tile, then confirm. Its invoice is voided at once, nothing is added to your business, and the tile shows Buy again. You can only cancel a purchase nothing has been paid towards; once part of it is paid, pay the rest or leave it.
A purchase you neither pay nor cancel lapses by itself 7 days after you bought it, and anything already paid towards it goes back to your wallet.
Worked examples
Restaurant and bar
The Acacia Grill & Bar wants to text receipts to regulars. The manager opens the Messaging group, presses Buy on the Africa's Talking tile, and once it is paid sets up the provider's account details on Set up text messages.
If something goes wrong
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The confirmation says With this add-on you would pay more than [plan] costs — moving to that plan would cost you less each month than adding this. You can still buy it, or open Change plan to compare.
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Not on your plan on the add-on you want — press Change plan, or open Change plan, and move to one of the plans the tile names.