What this page is for
A supplier return records goods that genuinely arrived, went into stock, and are now going back — faulty, wrong, or simply too many. It is always tied to the goods receipt the goods arrived on. This page lists every return, newest first, with its supplier, store, value claimed and the date the goods were sent back.
A return is a claim, nothing more: the goods leave stock as soon as it is recorded, but what the supplier owes back only changes once a credit note is recorded against it. A return is not the same as reversing a goods receipt — a reversal says the receipt itself was wrong; a return accepts that it was right and the goods are simply being sent back.
Everyone whose role can view purchasing sees this page. Recording a return needs a role that can void purchasing documents.
How to…
How to record a return
Press Return goods, or press Return goods on the goods receipt itself. See Return goods.
How to find a return
Type in the search box, or filter by Supplier, Store or the date it was sent back.
Worked examples
Butchery that also roasts meat
Mama Njeri's Butchery sends back a crate of seasoning that arrived faulty. The owner checks this list a week later to confirm a credit note has since been recorded against it.
Supermarket
Tumaini Supermarket's buyer filters by Supplier to see every return raised against Nakuru Wholesale Mart this quarter, before a conversation about their delivery accuracy.