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Help / Buying and suppliers

Return goods

Send goods back to the supplier from the delivery they arrived on, as a claim to be credited later.

What this page is for

This page records goods going back to a supplier, always against the goods receipt they arrived on. The goods leave stock as soon as it is recorded. It is a claim, not yet money back — what the supplier owes is only settled once a credit note is recorded against this return.

Only people whose role can void purchasing documents see this page.

Before you start

  • Find the goods receipt the goods arrived on. A receipt that has been fully reversed has nothing left to return.
  • Only what is still in stock from that delivery, net of anything already reversed, can be returned.

Fields

Reason for return

Why the goods as a whole are going back. Each line can use the same reason or its own.

Example: Faulty goods

Sent back

The date and time the goods actually left. Defaults to now.

Example: 02/10/2026, 14:30

Supplier collection note

The supplier's own collection note number, if they gave one. Optional.

Example: CN-7723

Quantity returned

How much of this line goes back. Cannot exceed what is still held from this delivery.

Example: 5

Line reason

Why this particular line is going back, if different from the overall reason. Leave on Same as the return otherwise.

Example: Over-delivered

Line note

Anything about this particular line. Optional.

Example: Supplier's driver to collect Thursday

How to…

How to record a return

  1. Press Return goods, or press Return goods on the goods receipt itself, which fills in the receipt for you.
  2. Choose the Reason for return, and add a Supplier collection note if you have one.
  3. For each line going back, enter the Quantity returned, and a different Line reason only where one line's reason differs from the rest.
  4. Press Record return.

Worked examples

Butchery that also roasts meat

Mama Njeri's Butchery received a batch of seasoning that turned out faulty on opening. The owner records a return against that goods receipt, reason Faulty goods, quantity 5 of the 6 received, and waits for the supplier's credit note.

Supermarket

Tumaini Supermarket's buyer finds a delivery arrived with extra packets of maize meal beyond what was ordered. She records a return with reason Over-delivered for the surplus quantity only, leaving the rest of the delivery in stock.