What this page is for
When a subscription ends because its invoice went unpaid, the business stops trading and this page is all that opens, apart from Billing, Pay, the invoices and your profile. Every record is kept as it was. Restarting opens the business again.
The top of the page shows:
- In your wallet — this pays first — credit the wallet holds. It pays the restart's invoice before anything else.
- Owing — what unpaid invoices still add up to.
Restarting needs a role that can both view billing and pay Tulindo. The owner has both. Anyone else sees Ask the business owner to restart it, a Check again button that opens the business once it has been restarted, and, if their role can view billing, a link to Billing.
A business that cancelled its own subscription is not sent here. It keeps trading on Free, and its Billing page shows Restart, which opens the same plan chooser.
Fields
M-Pesa number that pays
Optional. The phone that gets payment prompts from now on. It starts as your own number, or the number that paid before.
Example: 0712 345 678
How to…
How to restart
- Choose a plan. Your last plan is marked.
- Check M-Pesa number that pays.
- Press Restart on and the plan's name.
Restarting writes off the old unpaid invoices, so you are never asked to pay them, and starts a new month today.
- If the wallet holds enough, or the plan is Free, the page says Welcome back and the business opens.
- If not, the page says Almost there, with what the wallet paid and what is Left to pay. Press Pay now by M-Pesa to send a payment prompt, pay by Paybill with the details shown, or top up the wallet from Pay. The page checks every few seconds and opens the business as soon as the invoice is paid. It stops checking while the tab is hidden, and after ten minutes; press Check again once you have paid.
How to choose a different plan
While the restart is still unpaid, press Choose another plan. The unpaid restart invoice is replaced by the new plan's.
If something goes wrong
- This business is over what Free allows, so nothing changed. — the page lists each limit that is over, such as Free allows 5 items and this business has 6. Choose a larger plan. Once the business is open again, archive what you do not need and move down.
- Enter a Safaricom number, such as 0712 345 678. — the number is not a Kenyan mobile number.
- That plan is no longer offered. Choose another. — the plan was withdrawn.
- Paid charges are not open on this server yet. — Tulindo is not taking paid plans yet.
- The subscription is still running, so there is nothing to restart. — someone has restarted it already; the page opens the business.