What this page is for
Orders lists every order rung on a till, a handheld or an aggregator, newest first: its number, when it opened, the store, its type, the customer's name where one was taken, who served it, its status and its total. Opening a row takes you to Order, which shows every line, every bill, and the full breakdown of tax and discounts.
An order is Open while it is still being added to or paid off, Completed once every bill on it has settled, void or been written off, and Cancelled where the whole order was voided before anything was collected.
Everyone whose role can view sales sees this page.
How to…
How to find an order
- Type in Search by order number or customer name.
- Narrow by Status, Store or Opened (a date range).
- If your role manages users, a Served by filter also appears, to see one till operator's orders.
How to open an order
Press the row. See Order for its lines, bills, totals, and for voiding, correcting or cancelling.
Worked examples
Restaurant and bar
The Acacia Grill & Bar's manager searches for order ORD-4821 after a guest calls about their bill, opens it, and sees every round rung to the table along with the bill that paid for it.
Supermarket
Tumaini Supermarket's till supervisor filters Orders by Status Completed and today's date to review the day's takings order by order before the evening cash-up.