What this page is for
When a void, a correction or a cancellation is raised outside the person's own limits, it waits here rather than applying straight away. Sale corrections lists every one raised at the till or from an order: the order it belongs to, what it targets — a line, a bill or the whole order — its type, the quantity change, its value, the reason given, who raised it and when, and whether it is Awaiting approval, Approved or Rejected.
A correction raised within the raiser's own limits never appears here waiting — it is already applied, and shows up here only as a record once decided. The person who raised a correction can never approve or reject it themselves.
Everyone whose role can view sales sees this page. Approving or rejecting needs a role that can approve sales.
Fields
These appear in the summary dialog while you approve a correction, only where the correction being approved needs them.
Correct quantity
Shown where the correction changed a line's quantity: the quantity it was changed to.
Example: 1
Reason
The reason given when the correction was raised.
Example: Rung in error
What happened to the stock
Shown where the line's stock had already been issued.
- Back on the shelf: returns the stock to the batches it came from.
- In the bin: returns it and writes it off as wastage.
Example: Back on the shelf
Refund through
Shown where the bill being voided or corrected has already been paid. Which payment method the refund goes out on.
Example: Cash
Till session the cash leaves
Shown only when refunding in cash. Which till session's drawer the cash refund comes from; only a till session trading right now can be chosen.
Example: Session 412
Refund reason
Shown alongside every refund. Why the money is going back.
Example: Customer changed their order
How to…
How to find a correction
Use the filters above the list: Status and Type, and Raised (a date range).
How to approve a correction
- Open the row's menu and choose Approve correction.
- Check the summary: the order, what it targets, the type, the quantity change, the value and the reason given.
- Where stock had already been issued, choose What happened to the stock. Where a paid bill is affected, the money is refunded automatically at the amount the system works out; choose Refund through and, for cash, the Till session the cash leaves.
- Confirm.
How to reject a correction
Open the row's menu, choose Reject correction, and give a reason. Nothing on the sale changes, and the person who raised it sees your reason.
Worked examples
Restaurant and bar
A waiter at The Acacia Grill & Bar tries to void a bill worth more than their own limit allows. It appears here as Awaiting approval. The duty manager, who did not raise it, opens the row's menu, reviews the summary, chooses Approve correction, and since the bill had already been settled, confirms the refund going out through Cash from the session trading now.
Supermarket
A cashier's attempt to cancel a large completed order is sent here for approval rather than applied immediately. The supervisor rejects it with reason Customer no longer wants to cancel, and the order stands exactly as it was.