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Help / Sales

Sale correction

See the detail of one void, cancellation or correction: what it targets, its value, and who decided it.

What this page is for

This page shows one correction in full: the order it belongs to, with a link straight to it, what it targets — a line, a bill or the whole order — its type, the quantity it changed, its value, the reason given, what happened to any stock, who raised it and when, and how it was approved: whether it applied within the raiser's own limits, was approved inline at the till, or was sent to the back office and decided by someone else, named here along with when.

This page is read-only. Approving or rejecting a correction still waiting for a decision happens on Sale corrections.

Everyone whose role can view sales sees this page.

How to…

How to see the order it came from

Press the order number at the top of the page.

Worked examples

Restaurant and bar

The Acacia Grill & Bar's owner opens a correction raised last week and sees it was decided within the waiter's own limits, applied immediately with no approval needed, for a quantity correction from 2 to 1 and a refund of KES 450.

Supermarket

Tumaini Supermarket's manager opens a correction that was sent to the back office, and sees Decided by names the duty supervisor who approved it two minutes after it was raised, with the reason the cashier gave recorded alongside.