What this page is for
A ticket (a docket) is raised at a prep station the moment an item's course fires: it is what the kitchen or bar actually works from. Kitchen tickets lists every one, newest first, with its docket number, its station, the table or order it belongs to, its state, when it fired, how long it took to reach ready, and whether its fallback paper docket has printed yet.
This page is read-only. It is a record of what happened, not a working screen: a cook or barman moves a ticket along — acknowledging it, starting it, bumping it to ready, recalling it or serving it — on the kitchen display itself, not here. Opening a row shows its lines, each with its own state, and a link through to the order it came from.
A ticket's state is one of five: Queued, waiting to be started; Cooking, in progress; Ready, waiting to be collected; Served; or Cancelled, where the line was stopped before it was served.
Everyone whose role can view sales sees this page.
How to…
How to find a ticket
Use the filters above the list: Station, Kitchen state (choose more than one) and Fired (a date range).
How to see a ticket's lines
Press the row. Each line shows its quantity, the item, any seat number and modifier text, its cooking note, and its own state — a single ticket can carry lines in different states where one has been served and another is still cooking.
How to jump to the order
On an open ticket, press Open the sale to go straight to the order it belongs to.
Worked examples
Restaurant and bar
The Acacia Grill & Bar's manager filters Kitchen tickets by Station Grill and Kitchen Cancelled to review every grill order that was stopped during a busy Friday service, checking each one's reason against the order it came from.