What this page is for
A printer is not a device: it is a thing plugged into a till or wired to a kitchen station, and it holds no sign-in of its own. Printers lists every one set up in your business, so every device at a counter prints to the same profile without being configured on its own.
The columns:
- Name: what you called the printer.
- Store: which store it belongs to.
- Prints for: the till or kitchen station it serves.
- Connection: Bluetooth, Network or USB (Universal Serial Bus, a cable into the device).
- Address: the Bluetooth address, network host and port, or USB path.
- Paper width: 58 mm or 80 mm.
- Proven features: what has actually been tested to work on this printer — a cutter, a drawer kick, a QR (quick response) code or a logo image — never what the datasheet claims.
- Fallback printer: where tickets go if this printer cannot be reached.
- Status: Active or Deactivated.
Everyone whose role can see the business's structure sees this page. Adding or changing a printer needs a role that can manage structure.
How to…
How to add a printer
Press Add printer. See Add printer.
How to change a printer's details
Press the row, or open its row menu and choose Edit.
How to deactivate or reactivate a printer
Open the row menu and choose Deactivate or Reactivate. A printer is never deleted, because a receipt printed last year still names it.
If something goes wrong
- Receipts print with question marks in place of letters — the Code page is wrong for the printer; open it and change the code page to match the printer's own character table.