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Help / Customers and loyalty

New segment

Build a segment from customers you choose, or from rules every member must match.

What this page is for

This page names a segment and, once only, says who is in it: People I choose, picked afterwards on the segment's page, or People who match rules.

A rule segment has up to ten conditions, and a customer must match every one. A condition is chosen from the list, then given its value: a tag or a group, a number of days, an amount in your base currency, or a number of points.

A segment that a scheduled campaign is waiting to send to cannot be changed until that campaign has sent or been cancelled.

How to…

How to find customers you have not seen for a while

Choose People who match rules, pick Not seen for, type 60, and press Create segment.

Worked examples

Salon or car wash

Sparkle Car Wash & Salon adds two conditions, Has the tag Fleet and Not seen for 30 days or more, to find the taxi firms that have stopped coming.