What this page is for
Message log lists every message your business has sent, or tried to send, by e-mail, SMS (text message), WhatsApp or print, the moment it is handed to a provider — every receipt, tax invoice, statement, sign-in link and one-time code. Nothing is sent silently: if a message could not be sent, it is here with the reason.
The columns:
- Queued: when the message was queued to send.
- Recipient: the customer or staff member it was sent to.
- Channel: E-mail, SMS, WhatsApp, Printed or Push notification.
- Status: Queued, Sent, Delivered, Failed, Bounced or Stopped by customer.
- Address as sent: the exact e-mail address or phone number it was sent to.
- Template: which message template rendered it.
Everyone whose role can view customers sees this page.
How to…
How to find a message
Use the filters: Search the address as sent, Channel, Status, Recipient kind and Recipient number, and a date range on Queued.
How to open a message
Press the row.
How to check your messaging set-up
Press Messaging connections, shown to people whose role can manage settings.
Worked examples
Restaurant and bar
The Acacia Grill & Bar's manager searches by a guest's phone number after they say they never received their receipt by SMS. The row reads Bounced, so she opens it, sees the number was mistyped, and sends the receipt again from the guest's order.
If something goes wrong
- A row reads Bounced — the address refused the message, and that customer's channel is stopped until the address is corrected.
- A row reads Failed — the provider could not deliver it; open the message to read why.