What this page is for
This page shows everything about one message: who it went to, through which channel, exactly what was sent, and the full history of states it passed through — from Queued to Sent and, once the provider reports back, to Delivered, Failed or Bounced.
Details shows the recipient, the address it was sent to, the channel, which template rendered it, the provider's own reference, its cost if one was charged, when it was queued and when it was finished. What was sent shows the message's body exactly as it went out, kept so that a failed message can be explained and sent again. What happened lists every state change with its time, and, where the provider sent one, what it reported — open What the provider said to see the raw detail.
Everyone whose role can view customers sees this page.
How to…
How to find the customer this message was sent to
Press Open the customer, shown when the recipient is a customer.
How to see every document sent to this customer
Press Documents sent to this customer, shown once messaging is part of your plan.
How to see every message to this recipient
Press Every message to this recipient. This link does not appear on a test message.
If something goes wrong
- This message could not be loaded. Check your connection and try again. — try again in a moment.