What this page is for
This page shows one payment receipt exactly as the provider sent it — never tidied or corrected — and lets you place its money on the bill or bills it belongs to, or dismiss it if it is genuinely not yours.
As it arrived shows the receipt's own facts: what kind of receipt it is, which connection it came through, the amount, how much is still not placed, when it was received, when the provider says it was paid, the payer's number as sent, and any reference the payer typed. Where this money went lists every bill it has already been placed on, by whom, and lets you reverse a placement if it was wrong.
Only people whose role can view payments see the receipt's facts. Placing money on a bill or dismissing the receipt needs a role that can operate payments; reversing a placement needs a role that can refund.
How to…
How to place this money on a bill
Only while the receipt still has an unplaced amount.
- If Tulindo found a likely bill, it appears under Suggested bill. Press Place on this bill to add it, or search for the right one instead.
- Under Find a bill, type the order number or the customer's name and press the search button, then press Add beside the right one.
- For each bill added, type the Amount to place. The first one defaults to the whole unplaced amount.
- Press Place money. Nothing may go on a bill beyond what it still owes, or beyond what the receipt still holds; the page says the most it will take if you type too much.
A suggested bill based only on a matching phone number or amount is not proof. Check the bill before you place the money on it.
How to dismiss a receipt that is not yours
Press Dismiss receipt, choose a reason, and confirm. This moves no money and reverses nothing; it simply takes the receipt off the queue so nobody works it again.
How to undo a placement
Beside the placement, press Reverse, choose a reason, and confirm. A reversing payment is written, the bill's balance reopens, and the amount returns to this receipt to be placed again.
Worked examples
Supermarket
A guest at Tumaini Supermarket pays a till (Buy Goods) receipt of KES 2,400 (Kenyan shillings) that carries no reference, because that kind of M-Pesa payment carries none. The receipt shows no suggestion. The cashier searches by the customer's name, finds the right bill, adds it, confirms the amount of KES 2,400, and presses Place money.
Restaurant and bar
A receipt at The Acacia Grill & Bar matches a bill on phone number alone, because the till that captured the booking could not confirm the time. The page shows the caution note. The manager checks the table number with the guest before placing the money.