What this page is for
Support access is a complete record of every time Tulindo's own support staff asked for, were given, used or lost access to look inside your business. Support cannot change who may do what here, cannot read or change this record, and cannot export your data. This page is built from your own business's records, the same way any other audit history is.
The columns:
- When: the time of the event.
- What happened: Asked for access, First approval given, Access approved, Started using access, Made a change, Was refused, Access ended or Access withdrawn.
- Support person: who at Tulindo was involved.
- Access: Read-only, Repair or Emergency, naming what the grant could reach.
- Reason or act: the reason given when access was requested, or which action support took.
Everyone whose role can view settings sees this page.
How access works
Support access always follows the same shape: a Tulindo support person asks for access to your business with a reason, written in plain words, that you can read here. A second, different support person must approve it before it can be used — for the most sensitive level, two separate people must approve. Once approved, it is used within fifteen minutes or it expires unused. Every level has a hard time limit from the moment it starts, which nothing can extend: four hours for read-only, two hours for repair work, and thirty minutes for an emergency.
While access is live, every user in your business sees a banner naming who holds it, what level, and when it ends. Every administrator is e-mailed both when access is approved and when it is actually used, because those are different facts worth knowing separately.
You cannot revoke a live grant from here. That is deliberate: support access exists partly for the case where your own administrator account is locked out or compromised, and giving a tenant the power to switch it off would hand control to exactly the wrong party at exactly the wrong moment. What you have instead is that nothing support does is hidden, and everything is attributable.
Support can read your records at the lowest level. At the next level they can also carry out a short, fixed list of repair actions — such as releasing a locked-out PIN (personal identification number) — never anything that creates, changes or reverses a financial or stock fact. The most sensitive level exists for one purpose only: recovering a business whose last owner is locked out, and reaches no further than that.
How to…
How to download this history
Press Download history to save it as a spreadsheet.
If something goes wrong
- Tulindo support has never accessed your business. — this page stays empty until support is ever given a reason to look inside.