What this page is for
When a payment is recorded with money left over, or a charge it would have cleared did not exist yet, that remainder sits on the account as a visible credit. This page applies it to the customer's open charges, exactly like choosing how to allocate at the time the payment was recorded.
If the payment has already been allocated in full, this page says so and there is nothing left to do here.
Only people whose role can operate on customers see this page.
How to…
How to allocate the remainder
- From the customer's statement, press Allocate beside the payment.
- Choose Oldest first to clear the items due earliest, each in full, until the money runs out, or Choose the amounts to split it across items yourself.
- Press Allocate payment.
Worked examples
Restaurant and bar
The Acacia Grill & Bar recorded a payment from Coastal Logistics Ltd before that month's catering invoice had been raised, so KES 12,000 (Kenyan shillings) sat unallocated. Once the invoice appears on the statement, the manager presses Allocate, chooses Oldest first, and the KES 12,000 clears it.
Supermarket
Tumaini Supermarket chooses Choose the amounts on a part-used payment and applies the remaining KES 1,500 to a specific invoice a customer asked to be cleared first, rather than letting it fall to the oldest one automatically.